FREQUENTLY ASKED QUESTIONS
As with all things online, there’s always a slight variation in the color of the pictures. However, we do our best to ensure that all photos of our furniture all true to life as much as possible. If you want to see a fabric in person, request a color or fabric swatch from our support team.
Sales receipts are emailed to you after you ordered. Moreover, you can also login to you account on our website to access all of your orders. If you need additional help, please contact our support team and we’ll be glad to help.
Customized furniture can only be returned to us only if there’s a manufacturer defect. However, we ask that you contact our support team first to request a return authorization approval.
In rare cases, some furniture might be out of stock. We’re always working with our suppliers to ensure that all of our furniture is generally available.
In this case, we’ll update you via email and/or via our website. And if you’re okay with a temporary delay, we’ll work with you to ensure a smooth process from order to delivery and ensure that you’ll be happy with your order.
For most orders, we’ll deliver your order using UPS, Fedex, DHL and/or our other shipping partners. However, if you have specific or international shipping needs, please contact us first and we’ll be happy to help you.
ParlorUs (building H)
2500 Brunswick Ave
Linden, NJ 07036
Hours of operation:
Monday to Thursday (9am to 5pm EST)
Friday (9am to 3pm EST)
Sunday (by appointments only)